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New Dec 16, 2024
My definition of form design
Back in June 2024, I was a guest on the Complimentary podcast. Anthony Hobday, one of the co-hosts, asked me if I had a working definition of form design. “No,” I said. Not ideal considering I was...
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New Dec 1, 2024
How to usability test your product (if you want bad UX)
On Friday, I met up with a friend for lunch. The day before, he’d been a research participant to taste-test 4 different brands of Jaffa cake. Let me tell you what happened (because this is exactly...
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New Nov 24, 2024
Royal Mail is literally the opposite of user-centered
Last week my friend, Rachael got married. I ordered her a gift using MoonPig and arranged delivery for Tuesday (the day she’d arrive back). But on Monday I received this email: Yes,...
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New Nov 10, 2024
Should destructive buttons be hard to find?
A couple of weeks ago, my friend (and fellow designer) Simon Whatley had his GOV.UK service assessed. Simon asked me for a second opinion on some of the issues, one of which was about this screen:...