Twilio BlogMulti Author Blogsread at source
PHP2Shell. What is it and What Do You Need to Do?
You don't need to be a PHP developer or a systems administrator to have heard about the PHP2Shell exploit. In this post, learn what it is and what you need to do going forward.
Twilio BlogMulti Author Blogsread at source
7 questions to ask a customer engagement platform before you commit
You rarely find lock-in during evaluation. It's usually at renewal. We recommend these 7 questions—they surface exit costs while you still have leverage.
Twilio BlogMulti Author Blogsread at source
Transitioning Your Communications: How to Keep Customer Messages Flowing Seamlessly
Learn how to transition your messaging workflows from Tyntec to Twilio without interruption while maintaining data privacy, WhatsApp reputation, and more.
Twilio BlogMulti Author Blogsread at source
21 types of emails explained (with tips & examples)
21 types of emails explained, including welcome, transactional, promotional, and newsletter emails, with tips and examples for each.
Twilio BlogMulti Author Blogsread at source
The AI race is actually a context race
Collecting data isn't enough to succeed in the AI era. You must to be able to connect it—and turn it into context that humans and AI can actually use.
Twilio BlogMulti Author Blogsread at source
Speed to a person isn't an AI failure: It may be it’s best feature
Don't trap users inside an AI container to save a few dollars. Building a friction-free "escape hatch" doesn't just improve CSAT; it fundamentally makes your AI perform better.
Twilio BlogMulti Author Blogsread at source
Broadcast text messaging: What is it & how to use it
Broadcast text messaging sends one SMS to your whole list as private, individual texts. Learn how it works, use cases, examples, and compliance rules.
Twilio BlogMulti Author Blogsread at source
How to build an AI agent that remembers returning customers
Build an AI agent that recognizes returning customers, recalls past conversations, and saves new facts, with Twilio Conversation Memory.
Twilio BlogMulti Author Blogsread at source
How much does call center outsourcing cost in 2027?
How much does it cost to outsource a call center in 2027? Compare inbound and outbound rates, in-house costs, and AI agents to find the right fit.
Twilio BlogMulti Author Blogsread at source
Why We Expanded our Internship Program this Year
Discover why Twilio expanded our intern program in 2026, highlighting impactful intern projects, in-person onboarding, and early-career talent growth.
Twilio BlogMulti Author Blogsread at source
How to audit what your AI agent knows about a customer
Learn how to audit what your AI agent stored about a customer, trace each memory to its source, and show agents why a suggestion was made.
Twilio BlogMulti Author Blogsread at source
SMTP relay service: What is SMTP relay & how does it work?
An SMTP relay service sends your email through a provider’s servers. Learn how SMTP relay works, how to choose a service, and how to fix issues.
Twilio BlogMulti Author Blogsread at source
How brands start trusted conversations on Apple Messages for Business
We explained in our previous blog, how the grey bubble, Apple Messages for Business (AMB), gives brands a verified presence in the thread and an experience where iOS consumers can pay, book, or get help without leaving the native Messages app. This post covers what brands ask next: how do customers get there in the first place?
Twilio BlogMulti Author Blogsread at source
Best Practices for Conversation Relay Provider Failover
Learn how to implement application-level failover strategies for Twilio Conversation Relay to ensure high availability and prevent Voice AI agent downtime.
Twilio BlogMulti Author Blogsread at source
Build vs. buy: How to decide for your orchestration layer
One CIO built his own orchestration layer. Another consolidated onto a platform. A third moved off homegrown. And...all three were right.
Twilio BlogMulti Author Blogsread at source
Contact center analytics: 6 metrics for AI and human agents
Learn which metrics matter when AI and human agents share the queue, from abandonment to handle time, and how to measure each with Twilio.
Twilio BlogMulti Author Blogsread at source
What is StartTLS?
StartTLS is the SMTP command that upgrades an email connection to encrypted TLS. Learn how it works, which port to use, and how to fix common errors.
Twilio BlogMulti Author Blogsread at source
What is agent assist? How real-time AI helps human agents
Agent assist uses AI to suggest replies, surface answers, and automate wrap-up during live customer conversations. See how it works with Twilio Flex.
Twilio BlogMulti Author Blogsread at source
Build an AI Voice Assistant with Twilio Voice and Media Streams, Rime's Prism, and Node.js
Build an AI voice assistant that answers phone calls, using Twilio Voice and Media Streams, Rime's Prism speech-to-speech model, and Node.js.
Twilio BlogMulti Author Blogsread at source
Brilliant Builds: Building for Loyalty
On Brilliant Builds episode 1, we dive deep into how businesses can actually make sense of fragmented customer data to deliver true customer recognition.